Some time ago, my daughter asked me what kind of iPod I had when I was 10. My answer was that I didn’t get one till I was 13 and it was called the Sony Walkman . I told her it was able to play a cassette with up to 20 songs. Well she fell into a pit of dismay like no other. She felt bad that my child hood lacked in technology.
That being said, at 10 years old, she knows so much more about technology than I did at that age. Luckily, I adapted and overcame my “no tech” upbringing, and find that if I do need support, I can reach out to those in my generation, or to my dear friend G.O.Ogle.
How do you support those that were not only in the “no tech” generation of the 60’s and 70’ss, but also in the generation of “what’s a TV?” or “I have a radio” from the 20’s to the 50’s? You have a couple of choices;
1. When mom, dad, nana or papa calls, get in your car and drive to their house. Then take 5 minutes to fix the issue and get a home cooked meal.
2. Download a remote rescue type of software and install it on their computer, as well as yours. Then all you need is a telephone so you can say “look at the mouse and see what I am doing.”
This was a very real issue for me, as a few months ago, I bought my own mother a new laptop. After initial setup, the questions and pseudo-issues started to come up. I found my self taking a 70 mile round trip a couple of times a week for the first two weeks. This is when I did some research and looked at several packages.
Having reviewed many of the packages you will see on CNET , I reached a conclusion, that (opinion only) Log Me In , is the best out there. This is based on ease of use, security and price.
The simple install, took only seconds on the target laptop. All that was left was the necessity of setting up permissions on the same. Once that was done and an account was created on the Log Me In website, the state was set for the ease of remote support.
From install on the target pc (it also does macs and they are testing a beta version for Linux called Hamachi ) to creating an account on the website then logging in to the target PC, took less than 5 minutes.
Once you log in on the website, you can access the target computer in such a way that it really looks like you are sitting in front of that same target computer. The screen resolution is perfect. On the other end, they see no change (barring an alert from log me in) except for the fact that they see the mouse and screen being controlled.
At this point, support is so seamless, it is excruciatingly easy. You can simply tell your “supportee” to follow the moving mouse. They can ask questions where your response will be “Watch what I do with the mouse.” “Do you see how that works now ?”
Log Me In, also allows you to remotely control the printer. It allows you to actually type (directions maybe) on their wordprocessor and then print it to their computer as if you were there.
As for security, Log Me In boasts “the best of the best”;
“LogMeIn hosts maintain a persistent connection with a LogMeIn server. This connection is secured using SSL/TLS. The LogMeIn server's identity is verified using its PKI certificate. The host's identity is verified based on a pre-assigned identifier and a pre-shared secret. These credentials are transmitted by the host to the server over the authenticated SSL/TLS connection……”
That goes the same when speaking of its intrusion protection, which states;
“Authenticating with LogMeIn.com or (in case of a browser left unattended in the wrong place at the wrong time) authenticating with the host can be subject to brute force login attempts by unauthorized users. Both LogMeIn.com and the host employ simple but efficient lockout mechanisms that only allow a few incorrect logins before locking the account or the offending IP address.”
All things considered, all reviews done, Log Me In is really the best all around remote access/control software available. It’s cross-platform features that also include mobile OS’s (iOS and Android), as well as security features, make it second to none. Learn more at www.logmein.com .
via Examiner National Edition Gadgets & Tech Channel Articles http://www.examiner.com/review/tips-on-supporting-the-senior-or-novice-user-with-log-me-in?cid=roadrunner